Frequently Asked Questions

1. What is Velia's Virtual Solutions?

Velia's Virtual Solutions is a modern, full-service virtual assistant company that supports both your business and personal needs. We provide highly skilled, college-educated assistants at a fraction of the cost of hiring an in-house employee. Our goal is to help you streamline your tasks and save valuable time, allowing you to focus on what matters most. With a passion for efficiency and cost-effectiveness, we are committed to offering exceptional service that fits your budget.

2. Why should I choose Velia's Virtual Solutions?

We are not just another virtual assistant service. At Velia's, we match you with a dedicated assistant who understands your unique needs, whether it’s business support or managing your personal life. We empower you to accomplish more and juggle less. If you’re ready to scale your business or need help managing a busy lifestyle, Velia’s has the expertise and adaptability to make it happen.

3. How do I get started?

Getting started is simple! First, we’ll schedule a brief consultation to discuss your specific needs. From there, we’ll create a customized solution that fits your schedule and goals. We’ll introduce you to your dedicated assistant during a group call to ensure smooth onboarding and clear communication. We handle everything so you can focus on growing your business or freeing up your time.

4. Where is my assistant located?

Your assistant will be located in the United States, and all are college-educated with specialized skills to meet your business or personal needs. We pride ourselves on offering a high level of professionalism and communication, with supervisors available for any additional support.

5. How does Velia's hire its assistants?

Our hiring process is thorough and competitive. Each assistant undergoes multiple interviews, criminal background checks, and an in-house trial period to assess their skill level and compatibility with clients. We only hire the best to ensure you receive top-notch support.

6. What are your pricing options?

Our pricing is flexible and tailored to meet your specific needs. Whether you require project-based support, ongoing assistance, or a combination of services, we’ll provide you with a custom quote. We’re here to help you save both time and money, offering a cost-effective alternative to hiring full-time staff.

7. Can my assistant handle scheduling and calendar management?

Yes! Your assistant can coordinate meetings, schedule appointments, and manage your calendar, ensuring your day runs smoothly and efficiently.

8. Can my assistant make phone calls on my behalf?

Absolutely. Your assistant can make and receive calls for you, whether it's client follow-ups, scheduling, or administrative tasks. We’ll work closely with you to ensure the process meets your expectations.

9. Can my assistant manage my email inbox?

Yes! Delegating your inbox to your assistant will help you stay organized and on top of important emails. We ensure that your inbox is efficiently managed so that you never miss a critical message.

10. Can my assistant help with presentations and documents?

Of course. Our assistants are proficient in Microsoft Office and Google Suite, ensuring that your presentations, reports, and documents are expertly formatted and ready to go. Just provide the content and instructions, and we’ll handle the rest.

11. Can my assistant work with specialized software?

While we don’t offer training for specialized software, many of our assistants are tech-savvy and adaptable. If you’re able to provide instruction, your assistant will be happy to learn and work within your preferred systems.

12. Can my assistant help with design, video, or audio tasks?

For highly specialized tasks like design or video production, we recommend pairing your assistant with a specialist. However, your assistant can assist with research or coordination if you need to find experts for those services.

13. Can my assistant work outside of regular business hours?

Our standard hours are 8 AM to 7 PM, but we offer flexible scheduling to meet your needs. We can tailor a work schedule around your preferences, including evening or weekend hours if arranged in advance.

14. Will my assistant work on holidays?

Our team observes major U.S. holidays, including:

- Easter

- Memorial Day

- Juneteenth

- Fourth of July

- Labor Day

- Thanksgiving (including the day before and after)

- Christmas (including the day before and after)

- New Year’s Eve and New Year’s Day

We’ll ensure coverage for essential tasks outside of these holidays when needed, with prior arrangements.

15. How do payments work?

Payment is due upon signing the contract, and we offer flexible options to fit your budget. You can choose between a single payment or split payments over a two-week period. All transactions are processed securely through our payment platform, ensuring a seamless experience. Payment must be made on time to avoid any service interruptions.